Order Support

Track My Order

Sign in first to view your order status on Orient & Zen. You can also use a tracking number as a backup after your package ships.

View your account orders

The best way to track your order is from your Orient & Zen account. After signing in, you can see recent orders, payment status, and tracking details when they are available.

Check your shipping email

We send tracking information after your order ships. If you just received the email, the carrier may still be scanning the package.

Need help finding it?

Send us your order number and email address. We will help confirm the latest shipping status.

Contact support

Track by tracking number

Enter the tracking number from your shipping confirmation email. Carrier updates may take 24-48 hours to appear after pickup.

Tracking FAQ

Why is my tracking number not active yet?

Carriers often need 24-48 hours to scan a package after pickup.

Where can I find my order number?

Your order number is in your order confirmation email and your account order history.

My package has not updated for several days. What should I do?

International packages may pause between carrier handoffs. If there is no update for more than 7 days, contact us.